We are committed to providing high-quality consultation services to help you successfully participate in dance competitions worldwide. If, for any reason, you’re not satisfied with our services, please review our refund and returns policy below:
1. Refund Eligibility
- Consultation Services: As our services are primarily digital and tailored to individual needs, we do not offer refunds once the consultation has been delivered or the service has been completed.
- Cancellations: If you cancel a consultation prior to its delivery, we will provide a full refund. If the service has already been delivered, refunds will not be issued.
2. Service Delivery Issues
- If you believe there was an issue with the service provided (for example, a missed consultation or incorrect information), please contact us within 7 days of receiving the service. We will review the case and provide either:
- A correction or additional support.
- A partial refund, if deemed appropriate, based on the nature of the issue.
3. Exchange Policy
- We do not offer exchanges or substitutions for services once the consultation has been provided. However, if you require additional support or would like to expand your services, you may purchase additional consultations as needed.
4. How to Request a Refund or Resolve an Issue
- If you wish to request a refund or have concerns about the service provided, please contact us at info@mumo.skin. Include details about your order and the reason for your request. We aim to respond within 48 hours.
5. Changes to the Policy
- We reserve the right to update this refund and returns policy at any time. Any changes will be reflected on this page, and we recommend reviewing this policy periodically.
Thank you for choosing our services to guide you through the process of participating in dance competitions. We’re here to support your journey, and we strive to ensure that you have the best possible experience.